Support: Employees

Need help with technology?

Technology in Central Islip offers a wide variety of support services, including districtwide computers, SmartBoards, wireless Internet access, phones, student devices and program support.  Our team of district technicians is ready to assist with the majority of your technical needs.  The technology department has assembled this page for all employees to use as a guide for technical support, escalation of support and a myriad of self-support instructional resources.  

Please always remember, if you do not feel comfortable with "self-support" or need some individual attention a technician will always be available to assist.  The only time a district technician will not be able to provide hardware support is on personally owned devices (personally owned smartphones, tablets, iPads, laptops, chromebooks, etc.).  The district technicians are prohibited from providing support on personally owned devices. 

Their are 2 options for employees to request & initiate technical support.

ONLINE HELP TICKET: This is the preferred and best method to obtain support.

• Login to the Employee Portal
• Click on Helpdesk System Icon 
• Enter the request into the help ticket
• Save the automatically generated emails until your ticket is fully resolved to your satisfaction

PHONE IN HELP TICKET: If you cannot access our Employee Portal or you have any difficulties opening an on-line help ticket please call the help desk at 516-488-5888 option 4 (or dial 1111 from any district phone).  The help desk is open during school hours.